Legal notice
Seller
VINTAGE QUEEN
Business Operator
VINTAGE QUEEN Ltd.
Representative: Miki Fujiwara
Address
3-210 Horinouchi-cho, Omiya-ku, Saitama-shi, Saitama 330-0804 Japan
Contact Information
Email: lv@vintagequeenjapan.com
Phone: 048-641-0016
Please note: We are not be able to respond to inquiries by phone. For faster service, please contact us via email.
Selling Price
Prices are displayed on each product page.
Shipping Fees
Shipping fees are displayed during checkout before order confirmation.
We offer Free worldwide shipping by DHL.
Payment Method
- Credit card (VISA and Master Card)
- PayPal
- Bank transfer
Time of Delivery
Orders are typically shipped within 3–7 business days after payment is confirmed. Delivery time may vary depending on the destination.
Returns and Exchanges
All sales are final. We do not accept returns or exchanges under any circumstances.
Please make sure to review all product details and images carefully before purchasing.
As all items sold by VINTAGE QUEEN are pre-owned luxury items, even those in very good condition may show minor signs of wear.
By completing your purchase, you acknowledge and agree to this policy.
Please note that we cannot accept returns due to customer preference, sizing issues, condition differences, or any customs-related matters.
Customs duties, VAT, consumption tax, shipping fees, and handling charges are non-refundable.
If you have any questions or concerns, we strongly encourage you to contact us before placing your order.
Cancellations After Order
Please note that we do not accept cancellations once payment is completed, as your item will be immediately prepared for shipment.
Thank you for your understanding.
Duties, Import Taxes, and Refused Shipments
Any customs duties, VAT, or import taxes incurred in your country are entirely the responsibility of the customer.
We do not assume any liability for these charges under any circumstances.
If the shipment is returned to Japan due to:
refusal to pay customs duties or taxes, or
the customer's prolonged absence or failure to accept delivery,
we will issue a refund for the item minus the round-trip DHL shipping cost, once the item is safely returned in its original condition.