Please note that customers are responsible for paying any import duties, goods and services tax (GST), value added tax (VAT), customs fees, and any other taxes in addition to the price listed on VINTAGE QUEEN. There might be delivery delays caused by external factors like customs clearance.
Delivery Address and Timing
Currently, our company does not offer the option to specify the delivery day or time.
Once the shipping confirmation email is sent, you can track your package using the provided tracking number. If you are not present at the time of delivery, the shipping company will leave a notice. You will then need to arrange a convenient time to receive your package.
Shipping Carriers Information
DHL
https://dhl.com
Address, Phone Number, and Email Errors
If a product is returned due to an incorrect address or long-term absence, we will cancel your order. If you wish to repurchase, please place a new order.
In case of cancellation, your payment will be refunded, but you will be responsible for the return shipping costs.
Please be aware that if it is discovered that an order is canceled due to malicious acts, such as intentionally providing a non-existent address or deliberately avoiding receiving the product without valid reason, we may cease future transactions with you.
Payment
We accept Apple Pay, Google Pay, JCB, Master Card, VISA, American Express, Shop Pay and PayPal.
Shop Pay
Shop Pay is an accelerated checkout option designed to enhance the shopping experience for customers on your Shopify store and on Shop. It allows customers to save their email address, credit card, and shipping and billing information, making the checkout process faster and more convenient.
PayPal
PayPal is an online payment system that allows you to send and receive money around the world. You can link your bank account, credit card, or debit card. You can also have a balance in your PayPal account.
Google Pay
Google Pay is a digital wallet and payment platform from Google. It enables users to pay for transactions with Android devices in-store and on supported websites, mobile apps and Google service.
Apple Pay
Apple Pay is built into iPhone, Apple Watch, Mac, and iPad. Start by adding your credit or debit card to the Wallet app on your iPhone, and you'll have the option to add it to your other devices in one easy step.
We have adopted PayPal and Shop Pay for payments, and are compliant with the PCI DSS, the security standard in the credit card industry. This ensures that your credit card information is handled securely.
Return & Refund
Returns and Exchange
We offer a 14-day return policy from the date you receive your order.
To initiate a return, please reach out to us with your order number.
Our Customer Support team will then verify your return request and provide further instructions via email.
It's important to note that the cost of return shipping is the responsibility of the person returning the item.
All returns must be sent with a traceable shipping method via Post Office and marked as "Return to seller" on the package when you return the item.
The customer is responsible for the return shipping fee.
If you don't mark the package as "Return to seller", we will have to pay the customs fee. In this case, the fee will be deducted from your refund.
Therefore, keep your shipping receipt and tracking number safe until your return is fully processed and your refund has been issued.
Please allow up to 14 business days for the completion of your return, starting from the date of return shipment. The actual time may vary based on the destination country.
*Final sale items and back-order items cannot be returned or exchanged.
Cancellations After Order
Please be aware that once payment is settled, we cannot accept cancellations as the product will be prepared for shipment. We ask for your understanding in this matter.
